Terms of Service

Last Updated: May 9, 2023

Welcome to Viao. These Terms of Service ("Terms") govern your access to and use of the Viao mobile application, website, and services. Please read these Terms carefully before using our services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

1. Services

Viao provides a platform that connects riders with drivers, helps users discover local events, and facilitates food delivery from local restaurants. Our services include:

• Ride-sharing services
• Food delivery
• Event discovery
• Community features

2. Eligibility

You must be at least 18 years old to create an account and use our services. By creating an account and using our services, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into these Terms
• You will comply with these Terms and all applicable laws

3. Account Registration

To use certain features of our services, you must create an account. When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

4. User Conduct

You agree not to:

• Use our services for any illegal purpose
• Violate any applicable laws or regulations
• Impersonate any person or entity
• Harass, abuse, or harm another person
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our services
• Use our services to distribute unsolicited commercial messages
• Use our services in a manner that could damage, disable, overburden, or impair our services

5. Payments and Fees

You agree to pay all fees and charges associated with your use of our services. All fees are non-refundable unless otherwise stated. We reserve the right to change our fees at any time.

For ride-sharing services, the fare will be calculated and displayed before you confirm your booking. For food delivery, the price of items and delivery fees will be displayed before you place your order.

You authorize us to charge the payment method you provide for all fees and charges associated with your use of our services.

6. Cancellation Policy

For ride-sharing services, you may cancel a booking subject to our cancellation policy, which may include cancellation fees. For food delivery, cancellation policies may vary depending on the restaurant and the status of your order.

7. Intellectual Property

Our services and all content and materials included on our services, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of Viao or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our services, except as follows:

• Your computer may temporarily store copies of such materials incidental to your accessing and viewing those materials
• You may store files that are automatically cached by your web browser for display enhancement purposes
• You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution

8. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIAO, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Indemnification

You agree to defend, indemnify, and hold harmless Viao, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services.

11. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use our services will immediately cease. If you wish to terminate your account, you may simply discontinue using our services or contact us to request account deletion.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

14. Dispute Resolution

Any dispute arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the Swiss Chambers' Arbitration Institution. The arbitration shall take place in Zürich, Switzerland, and shall be conducted in English.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@viao.ch
Address: Bahnhofstrasse 123, 8001 Zürich, Switzerland