Viao - Your Local Ride & Discovery App

Last Updated: May 9, 2023

Welcome to Viao. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us when you:

Create an account
Use our services (booking rides, ordering food, etc.)
Contact our customer support
Participate in surveys or promotions
Apply for a job

The types of personal information we may collect include:

Name, email address, phone number, and other contact information
Payment information (credit card details, billing address)
Location data (when you use our ride-sharing services)
Profile information (profile picture, preferences)
Communication data (when you contact our customer support)

Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Log data (IP address, browser type, pages visited, time spent)
Location data (with your permission)
Usage data (features used, interactions with the app)
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our services
Processing transactions and sending related information
Sending administrative messages and updates
Responding to your comments, questions, and requests
Sending marketing communications (with your consent)
Monitoring and analyzing trends, usage, and activities
Detecting, preventing, and addressing fraud and security issues
Complying with legal obligations

Sharing of Information

We may share your information with:

Service providers who perform services on our behalf
Partners (such as drivers, restaurants, and event organizers)
Other users (as necessary to fulfill your requests)
In response to legal process or when required by law
In connection with a merger, sale, or acquisition

Your Choices

You have several choices regarding the information you provide to us:

Account Information: You can update your account information through your account settings.
Location Information: You can control location permissions through your device settings.
Marketing Communications: You can opt out of receiving marketing emails by following the instructions in those emails.
Cookies: You can manage cookie preferences through your browser settings.

Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@viao.ch
Address: Bahnhofstrasse 123, 8001 Zürich, Switzerland