Privacy Policy

Information We Collect

Information You Provide

• Account Information: Name, email address, profile photo, and preferences when you create an account
• Content: Posts, comments, event listings, and messages you share on our platform
• Communications: Messages you send to us or other users through our platform
• Payment Information: Billing details for premium features (processed securely by our payment partners)

Information We Collect Automatically

• Usage Data: How you interact with our platform, features you use, and time spent
• Device Information: Device type, operating system, browser type, and IP address
• Location Data: Approximate location to show relevant local events (only with your permission)
• Cookies: Small files that help us remember your preferences and improve your experience

How We Use Your Information

We use your information to:

• Provide Our Service: Enable you to discover events, connect with others, and use our features
• Personalize Experience: Show relevant events and content based on your interests and location
• Facilitate Connections: Help you find and connect with people and events in your community
• Improve Our Platform: Analyze usage patterns to enhance features and fix issues
• Communicate: Send important updates, notifications, and respond to your inquiries
• Safety & Security: Detect and prevent fraud, abuse, and other harmful activities
• Legal Compliance: Meet our legal obligations and protect our rights

Information Sharing

We share your information in these limited circumstances:

Public Information

Information you choose to make public (like your profile, posts, and event listings) is visible to other users and may be indexed by search engines.

Service Providers

We work with trusted third-party companies that help us provide our service, such as hosting, analytics, and payment processing. They can only use your information to provide services to us.

Legal Requirements

We may share information when required by law, to protect our rights, or to ensure the safety of our users and the public.

Data Security

We protect your information using industry-standard security measures:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security practices are regularly reviewed and updated
• Secure Infrastructure: Data is stored on secure, monitored servers

Your Rights and Choices

You have control over your information:

• Access: Request a copy of the personal information we have about you
• Update: Correct or update your account information at any time
• Delete: Request deletion of your account and associated data
• Portability: Export your data in a common format
• Opt-out: Unsubscribe from marketing communications
• Location: Turn off location sharing in your device or account settings

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we remove your personal information within 30 days, except where we're required to retain it for legal reasons.

International Transfers

Viao operates globally, so your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your privacy rights regardless of where your data is processed.

Children's Privacy

Viao is not intended for children under 13. We don't knowingly collect personal information from children under 13. If we learn we've collected such information, we'll delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes by email or through our platform. Your continued use of Viao after changes become effective means you accept the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

• Email: privacy@viao.ch
• Address: Viao AG, Privacy Team, Zurich, Switzerland